The 2-Minute Rule for Telus technical support
The 2-Minute Rule for Telus technical support
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and about the billing facet, that’s more horrendous! Ordered a new cell phone as my agreement was up for renewal online was designed to get $100 credit history in no way confirmed up sent the cell phone via mail how they advised me to copyright Write-up and received it. I got a text information indicating they been given it and my credit score might be on my Monthly bill, but but my Invoice came and they however cost me for it. When I referred to as. They had the audacity to convey that the telephone wasn’t the cellular phone they were anticipating?! What other cellphone could it have already been? It had been their cell phone they despatched me two years ago?! While using the provide it back plan?! They explained to me they might explore it and e-mail me again never ever obtained an email. They termed me back again and we’re seeking to say it absolutely was a technical challenge with my cell phone a similar agent who's imagined to have cared for me?
These brokers Performing in opposition to Telus Rewards, in place of preserving the old faithful customers they make them go away to search for other supplier
However, the top just took place. Right after speaking with Telus organization, I was not pleased with the program supplied and asked to generally be tranferred on the LOYALTY dept. She modified the cost of the information system but increased the price of the cellphone for any Internet of -$one. WHAT A JOKE!!!
00 much more a month. While my contract states promo price is for 2 years my Monthly bill claims it really is 1 yr. Immediately after investing an afternoon these days attempting to get assistance, after the 3rd man or woman I spoke they mentioned they will take a look at it and phone me again. I didn't get a get in touch with again with answers. This is completely unacceptable. I regret signing up with Telus and will explain to All people I realize to never sign up with them. Outside of curiosity I called Shaw and instantly had the decision answered and the individual I spoke with was crystal clear and articulate. Sensation trapped inside a contract and within the mercy of a giant technique which has no enable for its customers.
I had to Get in touch with CS these days with Chat along with the Office I would like to speak to is barely accessible by cell phone. The CS on Chat arranged a phone back at an agreed upon time slot. When that Section identified as me later I received anything sorted out.
You are going to then get a text concept in the event the agent responds, and you may follow up at your earliest benefit.
If my considerations usually are not tackled, I is going to be compelled to escalate this even more, which include to your Business office of your President, the media, and the higher Business Bureau.
• I spoke to many agents, including Maria and Regal, who couldn't deliver clarity or escalate my circumstance as requested.
If our reply settled your problem, remember to click on Acknowledge as Solution that will help Some others during the Local community.
I'll terminate every one of the services property and cell with Telus technical support Telus and explain to my friends and family to do so, that was the worst experience I received with Telus
In the coming months and months, we will be Doing the job to broaden the merchandise and services supported, so continue to keep examining again for updates.
The TELUS workforce acknowledges that our work spans lots of Territories and Treaty regions and we're grateful for the traditional Information Keepers and Elders who're with us currently, those who have absent prior to us along with the youth that inspire us.
At the moment my mobile phone stopped connecting to the telus community. Consequently it has taken me a 45 to sift throughout the ai gate keepers prompt's just to talk to a true person, all though telus ai attempts everything to not allow for me to speak to a real individual.
The TELUS staff acknowledges that our function spans lots of Territories and Treaty places and we're grateful for the traditional Expertise Keepers and Elders who are with us today, anyone who has absent right before us along with the youth that inspire us.
I had been ultimately given case variety 21911243 and explained to that a manager would connect with me back again inside of two hrs, which didn't take place. In its place, I was informed which i needed to hold out 24 several hours.